Everyone at Rick's is so friendly and my appointment was on time. My '98 Corolla was in need of an oil change and a couple other issues that needed to be dealt with. I was offered a loaner which I decided not to take advantage of and I waited in the lobby at Rick's and read a book and visited with other patrons who were waiting. Rick has quite an assortment of drinks and cookies and things for children to do (crayons, etc.) for people who have to wait a long time. When my car was finished I was able to use my coupon for the oil change when I paid my bill and received a beautiful yellow rose to take home and enjoy. Thanks Rick and Jeremy for your great service!