It's been a long time since I was there but I brought my 2019 camry in after a collision and when I received it back with a replaced front axle the bearing was shaking, I told them on the phone and their response was "it will never be the same as it was" when I reiterated that the loud knocking was not normal they had me bring it in and fixed their mistake for free, when I finally got the car back it was my own lack of diligence but it had hail damage that I didn't report for almost 2 weeks and I wound up with 2 separate insurance claims raising my rates aswell as losing 2x2k in deductible